Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Seedwise platform, websites, and services (collectively, the “Service”) provided by Seedwise(“Seedwise,” “we,” “us,” or “our”). By accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Seedwise provides multi-channel creator outreach, AI-assisted messaging, campaign management, and first-party attribution tooling. We may add, change, or remove features at any time. Your use of any outreach or messaging feature is subject to our Acceptable Use Policy, which is incorporated into these Terms.

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at support@getseedwise.io of any unauthorized use.

Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law. Plan limits (seats, inboxes, monthly outreach, AI credits, channels) are described at checkout and in your workspace. We may change pricing on renewal with prior notice. Failure to pay may result in suspension or termination.

You retain all rights to the data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide the Service. You represent and warrant that you have all necessary rights, consents, and lawful bases to collect and process the creator and recipient data you upload, and that your outreach complies with all applicable laws, including CAN-SPAM, GDPR, and CCPA. See our Data Processing Addendum.

You agree not to misuse the Service. Prohibited conduct includes sending unsolicited bulk messages to purchased lists, ignoring opt-out requests, infringing intellectual property, and attempting to circumvent security or rate limits. Full rules are in the Acceptable Use Policy.

The Service includes AI-assisted drafting and scoring. AI output may be inaccurate or incomplete; you are responsible for reviewing and approving any AI-generated content before it is sent. You must not rely on AI output as legal, financial, or professional advice.

The Service integrates with third-party providers (for example, email, SMS, e-commerce, and enrichment providers). Your use of those integrations is subject to their terms, and we are not responsible for third-party services. A current list of subprocessors is in our DPA.

The Service, including its software, design, and trademarks, is owned by Seedwise and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

You may cancel at any time from your billing settings. We may suspend or terminate your access for breach of these Terms or the Acceptable Use Policy. On termination, your right to use the Service ends, and we may delete Customer Data after a reasonable retention period as described in our Privacy Policy.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEEDWISE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

You will indemnify and hold harmless Seedwise from claims arising out of your Customer Data, your outreach activity, or your breach of these Terms.

These Terms are governed by the laws of the jurisdiction in which Seedwise is organized, without regard to conflict-of-law rules. We may update these Terms; material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.

Questions about these Terms? Email support@getseedwise.io or write to Seedwise via getseedwise.io.